Summary

The Residential Maintenance Operations Manager is responsible for the operation of Residential Maintenance services while adhering to the Southview Design sales process and core values.

Responsibilities

Typical job responsibilities include, but are not limited to:

• Communicate with Business Managers, Residential Care Reps, crew, clients, and others to ensure a high level of communication, exceptional quality standards, and efficient job performance is consistently met.
• Ensure daily administrative tasks (i.e. Review of expense receipts, time approval, time off review, etc.) are completed promptly and accurately.
• Schedule, manage, motivate and oversee internal crews and other professionals (sub-contractors & sub partners).
• Visit job sites daily to ensure quality and team cohesion and resolve technical issues. Monitor and give feedback to crews to ensure clients’ expectations are met.
• Monitor crew performance through regular observations and project deliverables use metrics relevant to the crew’s responsibilities to conduct annual performance evaluations.
• Work to train crews on maximizing job site efficiency to meet production goals while maintaining employee morale and safety.
• Perform general machine maintenance.
• Lead and assist with onsite training in proper installation practices to guarantee the quality of work performed meets company standards.
• Perform seasonal snow and ice removal tasks during winter months. Plowing, shoveling, salt applications, and various other duties as assigned. Supervise or manage areas/zones as requested or desired with direction from snow management team.
• Additional duties as assigned. Duties, responsibilities, and activities may change at any time.

Education

Four-year College or University program degree or certificate; or four (or more) years related experience and/or training.

Experience

• Minimum of 3 years of experience in Managerial occupation.
• Minimum 3 years of experience in Landscape industry preferred.
• Strong effective communication and time management skills.
• Must have a valid driver’s license, and an insurable driving record.
• Computer skills, creative problem solving, personnel management, organization, and customer service skills/experience preferred.
• Bilingual -Spanish a plus.

Other

Physical Demands: Must be able to lift/carry materials up to 50lbs on a regular and consistent basis, move about the work site. Requires extended periods of activity including, walking, standing, kneeling, bending, and lifting, up to 100% of a workday.

Work Environment: Exposed to exterior elements (i.e., pollen, chemicals, cold and heat etc.). External environment with all weather and terrain exposure.

Schedule: LANDSCAPE SEASON: (March - December) Workload will be heavy, during landscape season, you will work between 55-60 hours/week. This may include Saturdays and Holidays as production demands. SNOW SEASON: (January-March) During snow season, you will work a minimum of 24-32 hours/week.This may include overnights, holidays, or weekends as the weather is unpredictable.