Summary

Responsible for overall management and oversight of each commercial property within their portfolio including quality control. Build lasting relationships of trust with clients, managers, and Southview employees through communication, quality, and efficiency.

Responsibilities

Typical job responsibilities include, but are not limited to:

• Develop and maintain long-term, loyal client relationships, which lead to a minimum of 90% renewals within your portfolio.
• Maintains awareness and provides feedback on customer relationships and the customer’s perception of services performed.
• Regularly visit portfolio properties to monitor quality, communicate, perform Landscape Site Assessments, and direct work being performed.
• Proactive communication with clients, timely communication when questions or needs arise, and sets expectations with clients and production staff of work to be performed and timelines for services to be completed. Responds timely to all inquiries and proposal requests.
• Proactively prepare and present proposals to correct deficiencies as well as to enhance Client’s property. Present to client in a professional manner.
• Solicit business opportunities that meet or exceed sales objectives.
• Assist in estimating function for maintenance, enhancements, and snow contracts.
• Assist and advise on collections of outstanding funds.
• Maintain client information and generate proposals utilizing company’s management software.
• Understand and assist with the ongoing company relations by representing the company in a positive manner while maintaining a positive brand image and building relationships that lead to new business.
• Uphold strong relationships with production personnel to ensure contractual items are being provided to standard.
• During the winter months, LCR communicates with clients about upcoming snow events and responds to requests.
• Adhere to all workplace safety standards and practices.
• Other duties as assigned.

Education

Bachelors or Associate degree in Horticulture (preferred), Agronomy, or related fields of study, with minimum of 3 years’ experience in Landscape Management Operations

Experience

Should be a strong advocate of proper horticultural care, have project and people management skills, and be an excellent communicator, both written and verbal. Should have the ability to interpret landscape plans and exercise proper plant healthcare knowledge. Must be able to work independently and be self-driven by prioritizing the importance of duties and be able to change/adjust plans quickly and efficiently.

Be able to operate a computer and be proficient with Microsoft Office. Be able to consistently communicate in an efficient and effective manner on the telephone or in person. Complete required paperwork daily. Bilingual (Spanish) a plus. Driver’s License required.

Other

Physical Demands: Must be able to lift/carry materials up to 50lbs, if needed, to assist crews on job site.Exposed to exterior elements (i.e. pollen, chemicals, cold and heat etc.). Requires periods of activity including, walking, standing, kneeling, bending, and lifting. Must be comfortable driving for extended periods of time. Time in the field and in a vehicle may be equal to or more than 50% of time.

Work Environment: External environment with all weather and terrain exposure.Exposed to equipment that may cause cuts and significant bodily injury.