Summary

The Operation Manager is responsible for the overall management of Maintenance services performed while adhering to the Southview Design sales process and core values. Responsible for the operation of our landscape maintenance services

Responsibilities

Typical job responsibilities include, but are not limited to:

  • Establish and successfully meet key performance indicators for maintenance sales, performance, and client retention.
  • Ability to work well with all crew members and multiple supervisors. As workloads change, the Production Manager may reallocate the Operations Manager to another team for assistance as he sees fit.
  • Adapts well to schedule changes and be flexible in the fast-paced environment.
  • Be flexible in scheduling and supervising of changing crews as the season progresses.
  • Maintain professional and courteous communication with clients when responding to customer needs or questions.
  • Appraise crew performance and resolve any conflict
  • Work hands on with staff in the field to provide coaching and better maintenance training
  • General machine maintenance
  • Responsible for maximizing job site efficiencies while maintaining employee morale and safety
  • Visit sites daily to ensure quality and team cohesion. Monitor and give feedback to crews to ensure clients expectations are being met
  • Schedule and oversight of both in house crews and subcontractor crews.
  • Deliver communications on a consistent basis with Landscape Care Reps and/or Maintenance Supervisors via phone, text, email, or other appropriate technology to maintain excellent communications, high standards, and growing relations
  • Additional duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice.

Education

Four-year College or University program degree or certificate; or four (or more) years related experience and/or training.

Experience

Minimum of 3 years of experience in Managerial occupation. Minimum 3 years of experience in Landscape industry preferred. Strong effective communication skills. Time management skills. Must have a valid driver’s license, and an insurable driving record. Computer skills, creative problem solving, personnel management, organization, and customer service skills/experience preferred. Bilingual -Spanish a plus.

Other

Must be able to lift/carry materials up to 50lbs on a regular and consistent basis, move about the work site. Requires extended periods of activity including, walking, standing, kneeling, bending, and lifting, up to 100% of a workday.

Exposed to exterior elements (i.e., pollen, chemicals, cold and heat etc.). External environment with all weather and terrain exposure.

How to Apply

Online

Complete Online Application

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit, qualifications, and abilities. The Company shall recruit, hire, train, and promote in all job titles, including interns, apprentices, and volunteers, without regard to race, color, sex (including pregnancy), religion (including religious dress or religious grooming), age, national origin or ancestry, physical or mental disability, medical condition, genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).